Right of withdrawal

Only consumers have the following right of withdrawal:

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (PillBase GmbH, Millennium Park 6, 6890 Lustenau, Austria, phone +43 (0) 5577 21701, email: office@pillbase.at) by means of a clear, written declaration (e.g. with letter sent by post or e-mail) about your decision to cancel this contract.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we have made all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this return payment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this return payment. We can refuse the return payment until we have received the goods sent back.

You must return or hand over the goods to us at your expense and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods. The costs can only be reimbursed if the goods arrive in good and in new condition at our address within the 14-day period.